abcd Privacy Policy
This document gives a full account of how the personal information you provide on the abcd platform is collected, what it is used for, and how it is kept secure.
Introduction and Scope
abcd (referred to hereafter as "abcd", "we" or "the platform") treats the protection of its users' personal information as its highest priority. This Privacy Policy ("Policy") applies to users in Bangladesh and covers the website https://abcdbet.cam, the abcd app, and all related services.
This Policy is an integral part of our Terms and Conditions. By opening an account with abcd or continuing to use the platform, you consent to the data-processing practices described in this Policy. If you do not consent, please stop using the platform.
This Policy applies only to information collected through the abcd platform. Third-party websites and services have their own privacy policies, and abcd is not responsible for those.
Section 1 — Information We Collect
Registration and Identity Verification Information
When you open an account with abcd, the information you provide includes:
- Full name (as it appears on your National ID card or passport)
- Date of birth (for age verification — all users must be 21 or older)
- Mobile number and email address
- National ID (NID) or passport number
- Current address
abcd conducts identity verification (KYC) in accordance with applicable regulations in Bangladesh. Financial transactions cannot be completed without this process.
Financial and Payment Information
Relevant details of your payment method are collected for deposits and withdrawals. abcd currently supports bKash, Nagad, Rocket, Upay, and bank transfer. Full payment card numbers or bank PINs are not stored on abcd's servers — this sensitive information is processed directly through a secure payment gateway.
Usage and Technical Information
When you use the abcd platform, certain information is collected automatically:
- IP address and device identifier
- Browser type and version
- Pages visited and session duration
- Gaming history and betting records
- Login time, logout time, and action logs
This information is used primarily to maintain platform security, prevent fraud, and improve service quality.
Cookies and Similar Technologies
The abcd website uses cookies and similar tracking technologies. There are three types of cookies: essential cookies (for the site's basic functions), performance cookies (to analyse user experience), and functional cookies (to remember user preferences). You can disable certain cookies through your browser settings, but doing so may limit some platform features.
Section 2 — Use of Information
Running Core Services
The primary purpose for which your information is used is to run the abcd platform smoothly. This includes:
- Account creation, verification, and management
- Processing deposits and withdrawals
- Managing bonuses and promotions
- Delivering the VIP programme and cashback
- Providing customer support — via live chat and email
Security and Fraud Prevention
abcd analyses user information to keep its platform secure. Automated and manual monitoring is carried out to detect suspicious transactions, attempts to operate multiple accounts, and unauthorised access. Your account security is maintained through SSL encrypted connections and two-factor verification (OTP).
Responsible Gaming Support
abcd believes that responsible play is the foundation of a healthy experience. To that end, your gaming patterns and spending habits are analysed so that support or limit-setting options can be offered when needed. Full details are available in our Responsible Gaming guidelines.
Communication and Marketing
If you have consented to marketing communications, abcd may send you information about new bonus offers, game updates, and promotions. You can withdraw this consent at any time — through your account settings or by contacting the support team directly.
Section 3 — Sharing of Information
Sharing Information with Third Parties
abcd never sells your personal information. However, in certain circumstances, limited information may be shared with specific third parties:
| Recipient | Type of information shared | Purpose |
|---|---|---|
| Payment processors (bKash, Nagad, Rocket, Upay, banks) | Transaction details, account numbers | Processing deposits and withdrawals |
| Identity verification service providers | NID/passport information | Completing KYC |
| Technology and hosting partners | Anonymised site usage data | Improving platform performance |
| Cybersecurity firms | Connection logs, IP addresses | Fraud detection |
Before any information is shared with third parties, their privacy obligations are confirmed through a formal agreement.
Disclosing Information Under Legal Obligation
In certain cases, abcd may be required to provide information in compliance with Bangladesh law or an order from a competent authority. This may include court orders, government directives, or requests from investigative agencies. Any such disclosure is always limited to what is required within the legal framework.
Section 4 — Retention and Security of Information
Data Retention Period
abcd retains your information only for as long as it is necessary. The general rules are:
- Information for active accounts is retained until the account is closed.
- Financial transaction records are kept for at least five years after account closure — this is a legal requirement.
- Information for inactive accounts is deleted or anonymised three years after the date of last activity.
- After marketing consent is withdrawn, use of information for that purpose stops immediately.
Data Security Measures
To protect your information, abcd uses the following technical and organisational measures:
- SSL/TLS encryption for all data transmission
- Encrypted databases for storing sensitive information
- OTP-based two-factor verification for account access
- Regular security audits and vulnerability testing
- Data security training for staff and access controls
Complete security on the internet cannot be guaranteed. However, abcd always works to provide the highest level of protection in line with industry standards. If you notice any suspicious activity, contact the support team immediately.
Section 5 — Your Rights
Right to Access and Correct Information
You have the right to view any personal information stored in your abcd account. If any information is incorrect or out of date, you can request that it be corrected. Our support team generally processes such requests within working days.
Right to Delete Information
When you close your account, you may request that your information be deleted. Please note that some information must be retained for a set period for legal reasons (such as financial transaction records). In such cases, the information is anonymised rather than deleted.
Right to Object to Processing
You may object at any time to the use of your information for marketing purposes. Once you raise such an objection, marketing communications will stop. However, processing of information necessary for running the platform and maintaining security will continue.
Right to Data Portability
You have the right to receive a copy of your information held by abcd in a machine-readable format. This request can be made through the support team. Once identity verification is complete, the information will be provided within working days of the request.
Section 6 — Protection of Minors
abcd's services are for individuals aged 21 and above only. abcd does not knowingly collect any information from minors (those under 21). Age is verified during registration. If evidence is ever found that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.
If you become aware that a minor is using abcd, please inform our support team.
Section 7 — Cross-Border Data Transfers
Your information may be stored on servers located outside Bangladesh. For any such transfers, abcd ensures that the receiving country or organisation meets adequate data protection standards. Contractual safeguards apply to cross-border transfers.
Anyone who would like more details about these arrangements may contact us through the support channels. For general questions about the platform, visit our FAQ section.
Section 8 — Changes to the Policy
abcd may update this Privacy Policy from time to time. For significant changes, a notice will be sent to your registered email or posted on the platform. If you continue to use the platform after a change, you will be considered to have accepted the new policy.
The latest version of this Policy will always be available on this page. Keep an eye on the "Last updated" date at the top of the page. For full information about abcd's service terms, read our Terms and Conditions.
Section 9 — Contact
If you have any questions about this Privacy Policy, wish to request access to or correction of your information, or have any other privacy-related concern, please contact abcd's data protection team:
Contact us in Bengali or English via 24/7 live chat on the platform.
For privacy-related requests, additional information may be required to verify your identity.